Learner Guide with Unit Content, Assessment Tasks, Competency Records, Benchmark Answers and Assessment Mapping for AUSDCN203A Receive customers.
This unit of competency is applicable in vehicle showrooms/exhibition venues or servicing centres. Practitioners should be capable to employ simple communication skills to receive customers according to the organisation’s established procedure and standard and can understand customers’ requirements to give appropriate feedback.
於汽車 陳列室/展銷場地或維修中心，按機構既定的程序和標準，運用簡單的溝通技巧接待顧客，並能夠瞭解 顧客的要求，作出適當的回應。
Format: Training and assessment material download as PDF files.